Since the products provided by us are electronic goods, not tangible and not subject to change, we do not return the product after it has been paid for and shipped to the customer, except as provided for by applicable law.

As a customer, you are responsible for your decision to purchase the offered product in the form in which it is offered on our website, without any changes or additions (as is). The customer also assumes the obligation to implement it in the CMS, understanding that each Opencart site is unique, with a different source code and that not every product from our site may be compatible with the customer's site, due to the specifics of the customer's site itself. Except for cases where the customer purchased the product with the "Installation by technical support specialists" option, the integration of the product into the CMS is carried out by technical support specialists.

Please note that we are not responsible for and therefore do not honor requests related to the return/exchange of products that are incompatible with third-party software (plugins, add-ons, modules, templates, search filters, scripts, extensions, etc.) other than those specified in the description of our products. We also do not support third-party programs.

Bonuses are also not services/products that cannot be returned.

Free services are not guaranteed and are non-refundable.

The funds paid for the "Technical Support Specialists" service for paid or free modules or other products are not refundable, and it is considered that upon purchase you agree that the specialist spent time on the ordered service, and the service is considered performed.

In view of the above, we may accept a product return under the following circumstances:

• the product was not delivered: for any reason related to the sending of the product by email or the server operation, you did not receive a letter with the product. In this case, we recommend that you contact us for assistance. All claims related to the delivery of the company's products are resolved in the Billing Department. This must be applied for in writing within no more than 14 days from the date of placing the order. Otherwise, the product will be considered received and downloaded;
• problems with downloading the product: corrupted archive. If you have problems downloading the product and extracting it, please contact our Technical Support within 3 days. Otherwise, we will consider the product download successful;
• the product description differs from that given on the website: the return of the product for this reason is decided individually in each case. Before purchasing, you must review the information about the source files included in the package, as well as about the software.

Contact us

Our support service will be happy to provide you with all kinds of assistance in resolving your issue 24/7 on weekdays. The maximum response time for customers who placed an order with the "installation by technical support specialists" option is 16 hours, and for customers with the "do it yourself" option in the order and users who downloaded free add-ons - 48 hours. Our specialists will find the optimal solution for you in the shortest possible time.

Returns are processed within 2 weeks of purchase. You can send your request via the contact form on the website, including the order details and the reason for returning the product. Before sending your request, please make sure you have read the information above carefully.

The cost of the product will be refunded to your account after signing an agreement on non-use of the product/items. This agreement is provided by our support team upon receipt of your return request letter. Please note that the technical support team responds to customer inquiries within 16-48 hours.

Upon mutual agreement, we may exchange the product you purchased for another product that is equivalent in cost and functionality.